Our Commitment to Care
Patient Satisfaction Matters to Us
How’s your stay? Are you getting the care you need? Are your doctors and nurses listening and responding to your questions or requests? Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you.
During Your Stay
Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue is still not resolved, then contact the Office of Patient and Customer Experience at ext. 8851 (North) or ext. 2010 (Prince's Bay). You also have the right to file your complaint with either:
New York State Department of Health
Centralized Hospital Intake Program
Mail Stop: CA/DCS
Empire State Plaza
Albany, NY 12237
Email: hospinfo@health.state.ny.us
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
After Your Stay
Once you leave our care, we will continue to seek your feedback through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. The HCAHPS survey is a tool to measure and report patient satisfaction. It’s made up of simple questions on key care topics such as:
- doctor and nurse communication
- medicine and discharge information
- staff responsiveness
- overall quality of the hospital
If you’re selected to receive this brief survey, please take the time to complete it. The results will help us know what we’re doing right and where we can improve.
Making a Difficult Health Care Decision?
Sometimes a health care choice can involve an ethical concern—such as a wish to refuse life-saving treatment or a disagreement over advance directives. Our Ethics Committee can help your team of support people make difficult decisions. For help, contact: the Office of Patient and Customer Experience at ext. 8851 (North) or ext. 2010 (Prince's Bay).
Want to Know How We Score?
You can review and compare the quality, care, and safety ratings for different hospitals at Medicare – Care Compare, which uses HCAHPS results and other data: medicare.gov/care-compare.
You can also find information on hospitals through these accrediting organizations:
- Accreditation Commission for Health Care: achc.org
- DNV Healthcare: dnvhealthcareportal.com/hospitals
- The Joint Commission: qualitycheck.org
How Are We Doing?
We want you to be satisfied with your care. To help, speak up if we can …
- respond quicker to your needs
- explain things more clearly
- help keep your room clean or quiet
- ease your pain
- help you understand your treatment plan